Council on Accreditation of Nurse Anesthesia Educational Programs
"Supporting Quality Assessment and Improvement in Nurse Anesthesia Education"
  • Add to Favorites

Skip Navigation LinksCOA / COAccess Portal / COAccess Frequently Asked Questions

COAccess Frequently Asked Questions

    Problems Logging into a COAccess Portal
  • How do I receive my Username and Password?

    • Your username and password are sent via a system generated email from COAccess with "Portal Credentials" as part of the subject. Please review your in-box to determine if you may have overlooked this message. If you cannot locate it, please contact the COA staff via email at or by phone at 847-655-1160.

  • I entered my password but the login box remains on the screen and requires that I re-enter my password. How can I log in if this is happening?

    • Your account is either locked or you have entered your username or password incorrectly. Please contact the COA staff via email at or by phone at 847-655-1160 for assistance.

  • What if I forgot my password?

    • Please contact the COA staff via email at or by phone at 847-655-1160 to have your password reset.

  • Are my username and password as a program administrator different from my username and password as a reviewer?

    • No, each individual has only one set of credentials to log into COAccess.

  • Can my assistant have a login name and password?

    • To ensure system security only the program administrator and assistant program administrator(s) are granted access.

  • I am unable to access the portal with the username and password sent to me. I get a message that access is denied. What should I do?

    • Please contact the COA to have your password reset.


    Problems with Forms
  • How do I upload documents?

    • Directions for uploading documents are available in the Reference Library. A link to the Reference Library is located in your portal. Directions also can be found by clicking the link for help at the top of the first page of the self-study and program request application InfoPath (online) forms.

  • When I try to associate uploaded documents with each question/text box, the drop down list of uploaded documents is blank.

    • If you do not see any documents in the drop down list, your documents are not in the same folder as your InfoPath form. Documents can be inserted as attachments in an InfoPath form only if they are in the same folder as the form.

  • I'm trying to upload a document but I'm getting an error message that says the file or folder name contains invalid characters.

    • The file path is too long, the file name is invalid or the file is empty. You must move or rename the file on your computer before you can upload it. A file name cannot contain any of the following characters: \ / : * ? " < > | # { } % ~ & .

  • What types of files can I upload?

    • Microsoft (Word, Excel, PowerPoint) and PDF files.

  • What naming convention should I use for my Council submission?

    • Each attachment should be numbered with three (3) digits and appropriately named for ease of reference, rather than identified solely by a number.


      001 Mission of conducting institution

      010 Program administrator CV

      100 Clinical site rotation schedule

  • I get a message in an InfoPath form saying "This field contains more than the maximum 5000 character limit". What does this mean?

    • You can safely ignore this message. The full text of your response will not be truncated.

  • I get the following error message when saving or navigating through an InfoPath form: "Stop running this script? A script on this page is causing Internet Explorer to run slowly. If it continues to run, your computer may become unresponsive."

    • Click "No" to continue running the script. If you click "Yes" the changes you made since you last saved the form will be lost. When large amounts of data and attachments are entered into InfoPath forms, the forms may run slowly. Speed varies based on the type of hardware and Internet connection in use. You also may get this error when opening a large InfoPath form. Click "No" or the document will not open.

  • Can I print an InfoPath form before I submit it?

    • Yes; however, the print functionality available at this time captures only what is visible on the screen. Narrative responses that exceed the height of the response box will not print. The COA recommends you prepare and save your narratives in Word or another word processing program, which also will enable you to spell check your text.

  • Can I view my form after I submit it?

    • Yes. Please note that once a form is submitted, you cannot make changes to it or its associated attachments. The COA considers your initial submission final.

    Preparation of Submissions to COA
  •  My self-study is due in 6 months. When will the COA contact me regarding the preparation and submission process?
    • The COA will contact you in writing approximately 5 months prior to your on-site visit.

  • I have a progress report due. When can I access the InfoPath form to prepare my submission?

    • Your program specialist or COA support staff will notify you when the form is ready. You also will receive a system generated e-mail when the form's workflow is activated.